Terms & Conditions

These terms and conditions and the policies they relate to shall be governed by Scottish Law. Your statutory rights are unaffected.

Provision of internet services

We cannot guarantee to provide and maintain the services continuously and without interruption and faults. We may also temporarily suspend availability of the services in order to upgrade, repair or maintain any aspects of the technological infrastructure of the services. We will use all reasonable endeavours to carry out such repair or maintenance work with minimum disruption to the services. We will use our reasonable endeavours to maintain and provide the services in accordance with these terms and conditions. However, you acknowledge that we are not and cannot be responsible for the networks or for the services not being transmitted correctly or without interruption and shall not be liable to you for any failure to provide and to transmit all or any part of the services or if you cannot access the services. We will not be held responsible for the content or functionality of other internet sites which may have links placed to them on this site.

Data Protection

By registering your details on this website, you are giving your explicit consent to us holding personal data which you provide to us, including any sensitive personal data as defined in the Data Protection Act 1998.

Quotations

All quotations are given in good faith and are subject to completion of a satisfactory proposal form and acceptance by the insurance company. It is the proposer's responsibility to answer all questions honestly, correctly and to disclose any material facts.

Policy Documents

Policy documents will be issued to clients at the address stated on the proposal form. All policies and documents must be checked by the policyholder for accuracy and suitability. Any errors notified to us will then be rectified.

Complaints

It is our aim to always provide a prompt and efficient service. If, for whatever reason, you are unhappy with our service and wish to make a complaint, please contact us via e-mail alternatively you may call us on 0845 3880379 we will respond to all complaints within five working days and will keep you fully updated on the progress of your complaint.